b'Pinned posts Facebook GroupsFacebook Messenger Did you know that you can pin anyFacebook Groups are a virtualBusinesses can also set up a regular Facebook post to makecommunity of people who wantchatbot through Facebook sure it stays put at the top of yourto share information and ideas onMessenger, allowing them to page? Pinned posts are the firstparticular topics. Groups are a exchange messages with customers thing people see when they visitgreat way to showcase yourand answer any queries they a page, so its a great feature forexpertise and drive engagement,may haveoffering an excellent highlighting important news or youras well as build trust amongstopportunity to connect with favourite content.potential customers. customers in real-time. TOP TIP TOP TIPTOP TIP You can either join existing You can change your pinnedgroups that are relevant toBe warnedyoull needpost whenever and as your industry (probably theto be super hot on responding often as you like. best option if youre justto messages as many users starting out) or create yourexpect almost instant replies own one (maybe wait until youvia these kinds ofhave a bit of a following chatbot tools. you dont want to be sat on your lonesome).#10 11'